At Patchefy, accessible from https://www.patchefy.com, we are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit our website, create an account, place orders, or interact with us.

1. Information We Collect

We collect personal information that you voluntarily provide to us when you:

Create an account on our website.
Place an order for products or services.
Subscribe to our newsletter or promotional emails.
Contact us for customer support.

The information we collect includes:

Account Information: Name, email address, password, and phone number.
Order Details: Shipping address, billing address, payment information, and order history.
Optional Information: Any additional details you choose to provide (e.g., preferences for customization).

2. How We Use Your Information

We use the information we collect for the following purposes:

Account Creation and Management: To set up, maintain, and secure your account.
Order Fulfillment: To process and deliver your orders, including shipping products to your specified address when necessary.
Communication: To send you order updates, respond to inquiries, and provide customer support.
Marketing: To send you promotional offers and updates about our products and services, provided you have opted in.
Website Improvement: To analyze website performance and enhance user experience.

3. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information with:

Service Providers: Third-party vendors who assist us in fulfilling orders, processing payments, and delivering products (e.g., shipping carriers).
Legal Compliance: Authorities, if required by law, to comply with legal obligations or protect our rights.

4. Your Choices and Rights

Account Management: You can log into your account to update or delete your personal information.
Opt-Out of Marketing: You can unsubscribe from promotional emails by clicking the “unsubscribe” link in any email or contacting us directly.
Request Data Access or Deletion: You have the right to request access to your data or ask us to delete it, subject to legal and contractual obligations.

5. Security of Your Information

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. However, no system is completely secure, and we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, track website usage, and personalize content. You can manage your cookie preferences through your browser settings.

7. Shipping Information

When necessary, we ship products to the address you provide during the ordering process. Shipping details are shared with trusted delivery partners to ensure your order reaches you safely and promptly.

8. No Sharing or Selling of Personal Information

Patchefy does not sell, share, or rent your personal information, including phone numbers, to third parties or affiliates for marketing, lead generation, or any other purpose.
We only use your information for fulfilling orders, providing customer support, and marketing communications when you have explicitly opted in.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page, and the “Effective Date” will be revised accordingly. We encourage you to review this policy periodically.

10. Opt-Out of SMS Communications

To opt out of receiving SMS messages from us, you can reply “STOP” to any of our text messages. If you need assistance, please contact us at info@patchefy.com.

This Privacy policy was published on January 15, 2025

About Patchefy

1. Information We Collect

We collect personal information that you voluntarily provide to us when you:

Create an account on our website.

Place an order for products or services.

Subscribe to our newsletter or promotional emails.

Contact us for customer support.

The information we collect includes:

Account Information: Name, email address, password, and phone number.

Order Details: Shipping address, billing address, payment information, and order history.

Optional Information: Any additional details you choose to provide (e.g., preferences for customization).

2. How We Use Your Information

We use the information we collect for the following purposes:

Account Creation and Management: To set up, maintain, and secure your account.

Order Fulfillment: To process and deliver your orders, including shipping products to your specified address when necessary.

Communication: To send you order updates, respond to inquiries, and provide customer support.

Marketing: To send you promotional offers and updates about our products and services, provided you have opted in.

Website Improvement: To analyze website performance and enhance user experience.

3. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information with:

Service Providers: Third-party vendors who assist us in fulfilling orders, processing payments, and delivering products (e.g., shipping carriers).

Legal Compliance: Authorities, if required by law, to comply with legal obligations or protect our rights.

4. Your Choices and Rights

Account Management: You can log into your account to update or delete your personal information.

Opt-Out of Marketing: You can unsubscribe from promotional emails by clicking the “unsubscribe” link in any email or contacting us directly.

Request Data Access or Deletion: You have the right to request access to your data or ask us to delete it, subject to legal and contractual obligations.